SHOPPING GUIDE

How to Place an Order

  1. When you have decided on the product you want to purchase, click the "Add to Cart" button. The item will be added to your shopping cart.
  2. Proceed to Checkout
    Click the "Cart" button in the upper right corner of the screen. The contents of your cart will be displayed.
  3. Complete the Purchase (checkout)
    Follow the instructions in the cart to determine the "Buyer Information," "Shipping Address Information," "Payment Method," and other necessary information.
  4. Confirmation Email.
    You will receive an email with the details of your purchase.
  5. You will receive the product.

Payment Method

We accept Credit Cards as well as Apple Pay and Google Pay.

Acceptable Credit Cards

  • VISA
  • MASTERCARD
  • AMERICAN EXPRESS

Acceptable Pay Companies

  • Apple Pay
  • Google Pay

After confirming the payment, we will start the delivery procedure.
Once the purchase process is complete, you will receive an auto-reply email to confirm your purchase.

About Product Stock

Items that are ""out of stock"" may be restocked and sold again later.

If you wish to be notified when an item is back in stock, please click “Restock notification” at the bottom right of the product page and register your information. You will automatically receive an email when the item is available.

We do not take pre-orders for products.

When you add an item to your cart, it does not mean that you have secured the item. The product will be reserved upon completion of the purchase process. Please be aware of this.

We have a limited number of products in stock. Thank you for your understanding in advance.

About Order Cancellation

With the exception of some products, you can cancel your order.
If you contact us before the arrival of the shipping notification e-mail, we will be able to accept the cancellation.
We apologize for the inconvenience, but please contact us by e-mail (ex@sasawashi.com) with the following required information.

Name
Order Number
Email Address
Phone Number
Once the shipping notification email arrives, your order will automatically become non-cancelable and cannot be reprocessed. In addition, some products cannot be cancelled at all once purchased.

Please note that once an order has been cancelled, no further changes can be made. Please cancel your order and then reorder the item you want.